Privacy Policy

VaultCom Networks Incorporated
Last Updated: April 1, 2026

1. Introduction

VaultCom Networks Incorporated (“VaultCom,” “we,” “us,” or “our”) provides telecommunications and cloud communications services, including voice termination, SIP trunking, UCaaS, CCaaS, and AI-enabled voice solutions (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use our Services, including via our website:
🌐 https://vaultcom.us/

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy forms part of our Terms of Service.

2. Role of VaultCom

VaultCom operates as:

• A Data Processor / Telecom Service Provider for communications handled on behalf of Customers
• A Data Controller for account, billing, and operational data

Customers remain fully responsible for:

• Lawful data collection
• Providing required notices and disclosures
• Obtaining user consent (including call recording and outreach)

3. Information We Collect

3.1 Personal Information

We may collect:

• Name, email address, phone number
• Company and billing information
• Account credentials
• Support communications

3.2 Telecom and Call Data

As part of delivering telecom services, we process:

• Call metadata: timestamps, duration, routing information, call status
• Call participants: phone numbers, SIP addresses, IP addresses
• Call recordings: if enabled by Customer
• Call detail records (CDRs): billing and routing logs
• Call quality metrics: latency, jitter, packet loss

⚠️ Important: VaultCom processes this data on behalf of Customers and does not control the purpose of such processing.

3.3 Usage and Technical Data

We automatically collect:

• IP address and device information
• Browser type and operating system
• System logs and diagnostic data
• Platform usage and performance metrics

3.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate and secure our Services
• Remember user preferences
• Analyze usage and performance

You may disable cookies via your browser, though some features may be limited.

4. How We Use Information

We use information to:

• Provide and operate telecom services
• Route and complete communications
• Monitor network performance and integrity
• Prevent fraud, abuse, and unlawful activity
• Manage accounts, billing, and support
• Comply with legal and regulatory obligations

5. Telecom and Regulatory Compliance

VaultCom may process and disclose data to comply with applicable laws, including:

• Federal Communications Commission (FCC) regulations
• Telephone Consumer Protection Act (TCPA)
• TRACED Act

We may also use data to:

• Detect robocalling, spam, or fraudulent traffic
• Enforce acceptable use policies
• Support call authentication frameworks (e.g., STIR/SHAKEN)

6. Data Sharing and Disclosure

We may share information with:

6.1 Telecom Carriers and Network Partners

Including:

• AT&T
• Verizon
• T-Mobile

For purposes of:

• Call routing and termination
• Network security and fraud prevention
• Regulatory compliance

6.2 Service Providers

We engage third parties for:

• Cloud hosting and infrastructure
• Analytics and monitoring
• Payment processing

These providers are contractually obligated to protect data.

6.3 Legal and Regulatory Authorities

We may disclose information when required to:

• Comply with legal obligations
• Respond to lawful requests
• Protect rights, safety, and network integrity

6.4 Business Transfers

In the event of a merger, acquisition, or asset sale, data may be transferred as part of the transaction.

7. Data Retention

We retain data only as long as necessary for:

• Service delivery
• Billing and accounting
• Legal and regulatory compliance
• Fraud prevention and dispute resolution

Retention periods may vary depending on:

• Customer configurations
• Legal requirements

8. International Data Transfers

Data may be transferred and processed in the United States or other jurisdictions.

We implement safeguards to ensure appropriate protection of personal data.

9. Data Security

We implement commercially reasonable security measures, including:

• Encryption (where applicable)
• Access controls and authentication
• Network monitoring and logging

However, no system is completely secure.

10. Your Privacy Rights

10.1 GDPR (EU/EEA Users)

You may have the right to:

• Access, correct, or delete your data
• Restrict or object to processing
• Request data portability
• Withdraw consent

10.2 California Privacy Rights (CCPA/CPRA)

California residents may:

• Request access to collected data
• Request deletion of personal data
• Request correction of inaccurate data
• Opt out of data “sale” or sharing (where applicable)

VaultCom does not sell personal data for monetary consideration.

10.3 Exercising Your Rights

Requests may be submitted via email (see Contact section below). We may verify your identity before processing requests.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

12. Third-Party Links

Our website may contain links to third-party services. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date.

Continued use of the Services constitutes acceptance of the updated policy.

14. Contact Information

VaultCom Networks Incorporated
📧 Email: sales@vaultcom.us
📍 Business Address: 100 N Howard St STE R Spokane, WA 99201